Privacy Notice

Last updated: 3 February 2026

This Privacy Notice explains how ITEAGLES LTD (trading as "IONSWAVE") ("we", "us", "our") collects, uses, shares, and protects personal data when you visit or interact with https://ionswave.eu/ (the "Website") and when you contact us about our services.

This Website and our services are intended for business customers.

1. CONTROLLER DETAILS AND CONTACT

Data controller: ITEAGLES LTD (trading as "IONSWAVE")
Company number: 16977327
Registered office: 1 Emily Street, Hull, England, HU9 1ND
Email: info@ionswave.eu

If you have questions about this Privacy Notice or wish to exercise your rights, contact us at info@ionswave.eu.

2. SCOPE: WHAT THIS PRIVACY NOTICE COVERS

This Privacy Notice covers personal data we process in connection with:

  • your use of the Website (including cookies and similar technologies);
  • enquiries and communications (e.g., email, contact forms);
  • business relationship management (B2B sales, proposals, onboarding);
  • marketing communications (where permitted by law);
  • security, fraud prevention, and compliance.

Where we provide services under a separate written agreement (a "Services Agreement"), additional privacy terms may apply depending on the nature of the services and the parties' roles (controller/processor).

3. PERSONAL DATA WE COLLECT

We may collect the following categories of personal data:

3.1 Data you provide to us

  • Identity and contact data: name, business email address, phone number, job title, company name, country, and any other information you choose to provide.
  • Enquiry and correspondence data: the content of messages you send, attachments, and any information you provide during calls/meetings.
  • Marketing preferences: your preferences for receiving marketing and your opt-in/opt-out status.

3.2 Data we collect automatically when you use the Website

  • Technical and usage data: IP address, device type, browser type/version, operating system, referring URLs, pages viewed, time spent, clicks, approximate location (derived from IP), and error logs.
  • Cookie and similar technology data: identifiers and information collected via cookies/pixels/local storage, as described in our Cookie Notice.

3.3 Data we receive from third parties

  • Business contact data from professional networks, public sources, partners, or referral sources (e.g., name, role, company, business email), where permitted by law.
  • Analytics and security data from providers that help us measure Website performance and protect the Website.

4. HOW WE USE PERSONAL DATA (PURPOSES)

We use personal data for the following purposes:

  • To operate and improve the Website: provide content, maintain functionality, analyse performance, and fix issues.
  • To respond to enquiries and manage communications: answer questions, schedule calls, and provide requested information.
  • To develop business relationships: prepare proposals, assess project fit, conduct due diligence, and manage pre-contract discussions.
  • To provide and administer services (where applicable): if you become a customer, to manage the relationship and deliver services under a Services Agreement.
  • To send marketing communications: where permitted, to share updates, insights, and information about our services.
  • To ensure security and prevent abuse: detect, prevent, and investigate fraud, misuse, and security incidents.
  • To comply with legal obligations and enforce rights: comply with applicable laws, respond to lawful requests, and protect our legal rights.

5. LEGAL BASES FOR PROCESSING

We rely on one or more of the following legal bases (as applicable):

  • Legitimate interests: to operate, secure, and improve the Website; respond to business enquiries; develop and manage B2B relationships; and protect our business (balanced against your rights).
  • Consent: for non-essential cookies and similar technologies, and for certain marketing activities where consent is required.
  • Contract / steps at your request prior to entering a contract: to take steps you request (e.g., preparing a proposal) and, where applicable, to perform a contract with you or your organisation.
  • Legal obligation: to comply with legal and regulatory requirements.
  • Legal claims: where necessary to establish, exercise, or defend legal claims.

6. COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies. For details on what we use and how to manage preferences, see our Cookie Notice.

Where required by law, we will obtain your consent before placing non-essential cookies.

7. MARKETING COMMUNICATIONS

7.1 B2B marketing

We may send marketing communications to business contacts where permitted by applicable law (for example, where we have a legitimate interest in promoting our services to relevant business contacts, or where consent is required and obtained).

7.2 Opting out

You can opt out of marketing at any time by: using the unsubscribe link (if provided); or emailing info@ionswave.eu.

Opting out of marketing will not affect service-related or administrative communications.

8. SHARING PERSONAL DATA (RECIPIENTS)

We may share personal data with:

  • Service providers (processors): hosting providers, payment services providers, email and communications tools, analytics providers, security providers, CRM tools, and other IT service providers that support our operations.
  • Professional advisers: lawyers, accountants, auditors, insurers (where necessary).
  • Authorities and regulators: where required by law or to respond to lawful requests.
  • Business transferees: if we undergo a merger, acquisition, reorganisation, or sale of assets, personal data may be disclosed to prospective or actual buyers and advisers, subject to appropriate safeguards.

We do not sell personal data.

9. INTERNATIONAL TRANSFERS

Some of our service providers may process personal data outside the UK (and/or EEA). Where personal data is transferred internationally, we will implement appropriate safeguards as required by applicable law, such as: adequacy regulations (where applicable); and/or the UK International Data Transfer Agreement (IDTA) and/or UK Addendum to EU SCCs; and/or other lawful transfer mechanisms.

You may request further information about safeguards by contacting info@ionswave.eu.

10. DATA SECURITY

We implement appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

However, no internet transmission is completely secure. You should avoid sending sensitive information via unencrypted channels unless agreed otherwise (e.g., under an NDA and using secure transfer methods).

11. DATA RETENTION

We retain personal data only for as long as necessary for the purposes described in this Privacy Notice, including to meet legal, accounting, or reporting requirements.

Typical retention considerations include:

  • Enquiries and correspondence: retained for a reasonable period to manage the relationship, maintain records, and handle follow-ups.
  • Business relationship records: retained for the duration of the relationship and thereafter as required for legal/compliance purposes.
  • Website logs and analytics: retained according to provider settings and our operational needs (often shorter periods), subject to cookie configurations.

You may request more detail about retention by contacting info@ionswave.eu.

12. YOUR DATA-SUBJECT RIGHTS

Depending on your location and applicable law (including UK GDPR), you may have the right to:

  • Access your personal data;
  • Rectification of inaccurate or incomplete data;
  • Erasure (deletion) in certain circumstances;
  • Restriction of processing in certain circumstances;
  • Data portability (where processing is based on consent or contract and carried out by automated means);
  • Object to processing based on legitimate interests (including certain direct marketing);
  • Withdraw consent at any time where processing is based on consent (this does not affect the lawfulness of processing before withdrawal).

To exercise your rights, contact info@ionswave.eu. We may need to verify your identity and authority (particularly where you act on behalf of a business).

13. COMPLAINTS

If you are in the UK, you have the right to lodge a complaint with the Information Commissioner's Office (ICO): https://ico.org.uk/

We would appreciate the opportunity to address your concerns first, please contact us at info@ionswave.eu.

14. THIRD-PARTY WEBSITES AND EMBEDDED CONTENT

The Website may contain links to third-party websites or embedded content (e.g., video players). If you follow a link to a third-party site, that third party's privacy notice will apply. We are not responsible for third-party privacy practices.

15. CHILDREN'S PRIVACY

The Website is not intended for children and we do not knowingly collect personal data from children. If you believe a child has provided personal data to us, contact info@ionswave.eu and we will take appropriate steps to delete it.

16. IF YOU PROVIDE THIRD-PARTY DATA

If you provide us with personal data about another person (for example, a colleague), you confirm that you have the authority to do so and that you have provided them with appropriate information about this Privacy Notice.

17. CHANGES TO THIS PRIVACY NOTICE

We may update this Privacy Notice from time to time. The "Last updated" date at the top indicates when it was last revised. The updated version will be posted on the Website and will apply from the date of posting.

18. CONTACT

For privacy-related questions or requests, contact:
info@ionswave.eu
ITEAGLES LTD, 1 Emily Street, Hull, England, HU9 1ND